// faq
Frequently asked questions
Everything to know before and after you press “Pay” — grouped so you find answers fast.
Ordering & delivery
How do I order without an account?
Pick a product and plan, add to cart, check out and type your email. No sign-up, no password.
Where does the code appear?
On the success screen right after payment, with a copy in your inbox within seconds.
The email never arrived?
Check spam and promotions. If it's not there, send your order number to support@yourstore.com and we'll resend.
Payment
Do you store card details?
No. Payment runs through a certified, encrypted gateway — we never see card numbers.
Can I pay by wallet or InstaPay?
Yes — mobile wallets and InstaPay sit alongside cards and PayPal.
Was I charged twice?
Banks sometimes place a temporary hold. If a duplicate isn't released within 3 business days, contact us.
Activation & warranty
The code won't redeem?
Check account region and platform, then send us a screenshot of the error — we replace or refund.
What does the warranty cover?
Any outage or invalid code during the purchased term, as long as platform rules weren't broken.